Refund Policy

1. Try before you pay

Every plan starts with a free trial. No credit card is required to begin, so you can evaluate NeuDocs fully before any payment is taken. We encourage you to use the trial to confirm the service fits your firm.

2. Cancel anytime

You can cancel your subscription at any time from your billing settings. When you cancel, your plan stays active until the end of the current billing period and is not renewed afterwards. You will not be charged again after cancellation.

3. Refunds

If you were charged in error, or the service was materially unavailable or did not work as described, contact us within 14 days of the charge and we will work with you to make it right, including a full or pro-rated refund of the affected period where appropriate.

Because a free trial lets you evaluate the product before paying, we generally do not refund subscription periods that were used after the trial ended — but we review every request in good faith and aim to be fair.

4. How to request a refund

Email support@neudocs.app from the address on your account, including the approximate date and amount of the charge. We typically respond within a few business days. Approved refunds are processed by Paddle to your original payment method; the time to appear on your statement depends on your bank or card issuer.

5. Billing handled by Paddle

Paddle is the Merchant of Record for NeuDocs purchases. Payment, taxes, and the commercial terms of sale are also covered by Paddle’s Buyer Terms. You can also contact Paddle directly for billing receipts and payment questions.